Payment succeeded, but Pro stayed locked
Use Restore purchase with your Paystack reference and checkout email. If it still fails, email support with those receipt details.
ChaseKit support
Need help with a payment or unlock?
Send a short support email with what happened and the Paystack payment reference from your receipt. Do not send card details, passwords, or private client documents.
info@tinotech.co.zaDownload or copy buttons are not working
Try a recent desktop or mobile browser first. If the issue continues, include your browser name and the template you were trying to download.
Refund questions
Digital toolkit refunds are handled case by case for duplicate payments, failed unlocks, or accidental purchases where the pack has not been used.
Legal questions
ChaseKit provides practical communication templates only. For disputed invoices, formal legal action, or debt collection, speak to a qualified professional.
Email and payment-reference privacy
Support only needs the email used at checkout, the Paystack reference, and a short description of the issue. These details are used to match the payment and resolve the support request. Do not send card numbers, passwords, full client files, or private financial records.